Marlowe’s is currently trading as per normal during this period.
Being an online store we are well prepared.
HEALTH AND SAFETY
We have strict cleaning and hygiene practices, as the health and safety of our customers and team is paramount. For online order packing and processing, we are applying the highest health and hygiene practices, so your parcel is sent clean and healthy.
At the heart of Marlowe’s is a small, but strong and passionate team - and we are dedicated everyone’s safety and promoting their health.
ONLINE ORDERS AND SHIPPING
Our online store remains available to our customers 24 hours a day, 7 days a week. We know this is an uncertain time for you, but we want to reassure you. Our team are all working hard to ensure we keep giving you the service you know and love. Our fulfillment team is making every effort to ensure deliveries are not affected. Our warehouse has applied rigorous health and hygiene practices to ensure your parcel is dispatched clean and healthy, so you can order your books with peace of mind.
New Titles: We are well stocked and are listing 100s of new books each week as they come in
Customer support: Normal - Mostly 1 - 6 hours
Dispatch: Normal - 1 business day
Dispatch & Delivery
All deliveries will be left in a safe place at the premises, no signature will be required. If this is not possible, a collection card will be left and your parcel can be picked up at the post office or a collection agency.
- Domestic: May be impacted with allowing for capital cities an extra 1 - 3 days. Country and regional areas may be delayed by approx 2 - 4 days.
- International: Are heavily impacted. 2 - 4 weeks is the current estimate on top of our regular quoted times. As the situation develops we may contact you to inform that it is not possible to ship your order. If this is the case, we can issue an immediate refund.
100% of all orders are tracked, domestically and internationally.
We are closely monitoring the situation and adhering to recommendations put forward by the leading authorities.
On behalf of Marlowe’s we wish everyone health and safety through these challenging times!
The Team @ Marlowe’s